dragondirect takes customer satisfaction very seriously.
Step 1. Please talk to us
- Our staff are here to help you. So if you have a concern or complaint, please call dragondirect on
1300 30 10 20 . - A copy of our Customer Satisfaction Brochure (PDF, 101 KB) is available for you to download.
- If we do not satisfy your concern or complaint, please contact our Customer Relations Team (see Step 2).
Step 2. Customer Relations Team
- If Contact Call Centre teams have not resolved your concern or complaint to your satisfaction, please call our Customer Relations Team.
- If we still have not satisfied your concern or complaint, you may escalate your complaint to the Australian Banking Industry Ombudsman (see Step 3).
St.George Customer Relations
Phone: 1800 804 728 (toll free outside the Sydney metro area) within Sydney call 9553 5173
Fax: (02) 9952 1080
Email: customerrelations@stgeorge.com.au
Step 3. Australian Banking Industry Ombudsman
- The Australian Banking Industry Ombudsman offers an independent alternative dispute resolution process to individual customers. This is a free service and the contact number is 1800 337 444 (toll free).
- dragondirect comply with the Code of Banking Practice. For more information, visit the St.George website.
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