dragondirect - How to Use dragondirect Phone Banking

To use phone banking, simply:

Call 1300 30 10 20 and follow the prompts, pressing the numbers on your phone as requested.
Make sure that you have your card/access number, security number and - if you have more than one dragondirect account - your account numbers ready

The chart below shows what to expect before you start.

To access dragondirect automated Phone Banking service or to register for dragondirect Phone/Internet Banking
	To access Phone Banking
	- Enter your card or access number and press
	- Enter your security number and press
	- Press:
		For Account Balance and Transaction Information
			Repeat your balances
			Transaction History
			BSB information
		To transfer funds
			To or from your directsaver account
			Between your other accounts
			To your third party accounts (not available on directsaver accounts)
		To pay bills using BPAY
		For other services or information about our dispute resolution process
			To change Phone or Internet Banking security number
			For interest earned on your accounts
			For foreign exchange rates
			To activate your card
			For information about our Dispute Resolution Service
	To register for Phone or Internet Banking
	For help using Phone Banking
	For help using Internet Banking
For directsaver, our high interest savings account
For all other dragondirect products

Handy Hint when transferring funds
Amounts should be entered in dollars and cents, ignoring the decimal point, followed by #. e.g. $150 = 15000#.

Questions?

For any questions or to request more information, view our Frequently Asked Questions, call 1300 30 10 20, 8am - 9pm, 7 days a week, or email us.